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David Prentice BMW/Mini
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David Prentice BMW/Mini
David Prentice BMW / MINI have never been hesitant of embracing change in technology and in doing so have enjoyed the advantages in customer service and professionalism it brings. This ultimately adds to the whole customer experience reflected in a loyal and growing customer base and reputation far beyond the Co. Armagh area.
https://www.prenticebmw.co.uk/#01THE CHALLENGE
To provide a secure and managed WIFI infrastructure for 3 networked areas of the company. Those key areas included customers while waiting on sales or service representatives to deal with them, staff as they move around with mobile devices and for sales, as they use the impressive sales internet hub to help when discussing vehicle options with customers. These three secure networks needed to be provided by one centrally managed networked switch solution.
To provide a secure and managed WIFI infrastructure for 3 networked areas of the company. Those key areas included customers while waiting on sales or service representatives to deal with them, staff as they move around with mobile devices and for sales, as they use the impressive sales internet hub to help when discussing vehicle options with customers. These three secure networks needed to be provided by one centrally managed networked switch solution.
#02KEY BUSINESS BENEFITS
The management of David Prentice can now monitor all internet traffic and usage from a portal in real time for all three secured wireless networks. This allows easy access to regulate internet usage on the customer network in terms of security and ethical web-site browsing, so as to protect the David Prentice, BMW and Mini brands. Staff no longer need to repeatedly log-on to the staff WIFI network on a daily basis with their BYOD’s even when walking from one showroom to the other across the road using the seamless WIFI connection.
With the latest high definition visual technology being used to aid in the sales process, staff in both showrooms can rely on the nessessary and un-broken bandwidth without the worry of waiting on the dreaded “Hour Glass”. Having been the first BMW / Mini dealership in the whole of Ireland and one of the first in the UK to complete this Project the David Prentice reinforced their position as a top UK dealership within the BMW UK and Ireland family.
#03SOLUTION
FUEL have provided David Prentice BMW/Mini with their Infrastructure requirements for many years and were keen to secure their services again for consultative advice and expertise on how to provide this complex WIFI solution.
FUEL fully investigated the requirements of David Prentice and it was clear that the normal WIFI setup would not be sufficient and so recommended and implemented a structured and centrally managed WIFI network solution. This cutting edge and fully managed switched network distributes bandwidth as and where it is needed under well thought out set-out controls.
Paul Trouton and his team at FUEL did an exceptional job in ensuring we were the first BMW / MINI dealership in Northern Ireland to benefit from this state of the art technology. FUELs commitment to the project impressed me greatly throughout and I look forward to our continued partnership with Paul and his team.
Martin Mahon, Aftersales Manger
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